Leading Law Firm â€˜s Global Business Shared Service Centre Sandton seeking a frontline & customer centric Receptionist/Client Host with 3+yrs frontline corporate reception & office support experience to be â€œthe face of the companyâ€ by providing day to day operational support to the SA Sandton Legal Practice in all aspects of reception management,hosting and office support.
Education and experience
Grade 12 / Matric
Office Administration certificate or Office Management Diploma (advantage)
3-5 years Frontline Reception experience
3-5 years Office Support experience
Receptionist/Office support experience gained in a Corporate, Law Firm or Professional Services environment required
KNOWLEDGE AND SKILLS
Strong technical Receptionist skills
Expert understanding and handling of high profile clients
Advanced ability to manage work stress
Ability to work independently
Excellent time management
Ability to think on your feet and have a fix it, can do attitude
Ability to act and carry out duties with high professionalism at all times
Excellent interpersonal skills
Excellent written and verbal communication skills
Take responsibility for the entire client experience
Assist the firm at client functions and meeting rooms.
Proactively engage with clients to ensure their needs are met
Teamwork and Communication
Establish professional and clear communication with relevant stakeholders in the firm
Maintain constant communication between the reception and relevant parties regarding room bookings
Adopt a “one team” approach to shared tasks and jobs within the office services space
Take ownership of the work area ensuring all Health & Safety and Security policies and standards are followed.
Manage room bookings on the meeting room booking system.
Manage the office environment which includes but is not limited to managing catering, kitchen supplies, stationery and mail etc
Provide office support through the switchboard and associated duties.
Supervise the presentation and upkeep of all client meeting rooms, and other bookable rooms, ensuring that they meet the standards and expectations of a professional environment.
Act upon any reasonable request made or delegated by the Office Services Manager, Partners or designated individuals.
Support local leadership in ensuring that any deficiencies are addressed
MENTAL & ENVIRONMENTAL REQUIREMENTS
Excellent time management
Must be able to work in global team context
Must be highly responsive and client orientated
An effective communicator, written and orally
Able to work independently
Able to take initiative and drive performance
Demonstrate a courteous and polite disposition
Ability to anticipate client needs and prioritise requests
A flexible, cheerful and enthusiastic approach to the role
Have the ability to deal with difficult situations and stay calm when under pressure
Experience in a high quality, demanding customer focused/service environment.
Clear criminal record