Inbound Customer Service Consultant Wanted Immediately – Salary R13500 with full benefits – Apply


If you feel you are the right candidate for the role, then please send a detailed copy of your CV to 086 577 1281
Our client is on the lookout for 2 Inbound Customer Service Consultants
Daily Responsibilities :
Handle incoming service enquiries via telephone, email and live chat.
Establish and qualify customer need
Handling customer objections, escalating more complex situations to the Customer Service Team Leader as required
Understand the brand and associated products (full product training will be provided)
Maintain and adhere to service levels
Be a flexible team player
Maintain and adhere to call quality standards
Effective enquiry management
Candidate Requirements :
Matric Certification
Passionate about providing excellent customer service and retaining customers
Strong communicator
Confident and assertive with strong customer service skills
Previous 3 to 5 years related experience in an inbound, telephone-based role
Strong Negotiation skills,
Salary Offer:
R13500 with full benefits , incentives and bonus

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